This section has information on the Sugimoto Hamono online shopping procedure, terms, Specified Commercial Transactions Law, etc.

SHOPPING GUIDE

Shopping method

1.Select your desired products

Please click the "Add to Cart" button on the detailed screen of the desired product.Since the contents of the current cart will be displayed, please check whether there is any mistake in the item and quantity to be purchased.
Click the (+) button to purchase more than one same item, click the (-) button to cancel the item.
Please click the "Continue shopping" button if you purchase other items.

※Please do not hesitate to contact us regarding the availability of sold-out products.

2.Member registration · Enter customer information

【First time user】
After agreeing to the personal information protection policy, we will register a new member.
After confirming the contents of the cart, click on the " Click here for the first time to use" button or "Next proceeding (to purchase procedure)" button, and on the "Required items / shipping destination input" screen necessary for shopping Please enter information.(Please confirm the payment method in "Terms of service")
When you finish all the inputs, click the "Go to next page (confirmation screen)" button.
※ "Password" is stated in the e-mail sent to the customer at the time of initial purchase.Since you can omit the input of personal information at the next shopping, please use it.

【Users who have ever been purchased】
Once you have confirmed the contents of the cart, enter your email address and password and click the "Go to next (purchase procedure)" button.

3.Confirmation of your order details and payment information

As the final confirmation screen of your order, the entered item, product information, total amount of payment is displayed.
After confirming the contents, please click the "Apply with the above contents" button when you confirm the order.

4.Processing completed

If the purchase procedure is completed, you will receive an e-mail confirming the purchase details from our company to the e-mail address of the customer registration.
If it does not arrive, please check whether it is sorted into spam mail, and if you have not received it, there is a possibility that the address you input may be incorrect, please contact us from the below.

CONTACTING US

shipping and handling fee will vary depending on each destination and total quantity.

EMS (EMS is the shipping method which managed by Japan Post Service Co., Ltd) Approximate charges(in japanese yen)

Weight Asia North America Europe 1South America
~500g 1,400yen 2,000yen 2,200yen 2,400yen
~600g 1,540yen 2,180yen 2,400yen 2,740yen
~700g 1,680yen 2,360yen 2,600yen 3,080yen
~800g 1,820yen 2,540yen 2,800yen 3,420yen
~900g 1,960yen 2,720yen 3,000yen 3,760yen
~1.0kg 2,000yen 2,900yen 3,200yen 4,100yen
~1.25kg 2,400yen 3,300yen 3,650yen 4,900yen
~1.5kg 2,700yen 3,700yen 4,100yen 5,700yen
~1.75kg 3,000yen 4,500yen 5,000yen 7,300yen
~2.0kg 3,300yen 4,500yen 5,000yen 7,300yen
~2.5kg 3,800yen 5,200yen 5,800yen 8,800yen
~3.0kg 4,300yen 5,900yen 6,600yen 10,300yen
~3.5kg 4,800yen 6,600yen 7,400yen 11,800yen
~4.0kg 5,300yen 7,300yen 8,200yen 13,300yen

Credit card or Paypal

We accept following Credit Cards.
VISA・MASTER・AMERICAN EXPRESS・JCB・NICOS
We accept your payment either by Credit card or Paypal account.
You can make your payment by Credit card through Paypal site.
Therefore, please click "Go to Paypal" bottom right after you complete your order,
otherwise your order will be cancelled.

Return poricy

We are proud of our product and want you to be perfectly satisfied with your purchase,If you are not satisfied for any reason,we will gladly replace or refund your purchase for unused merchandise. Plaese inform us of the details and ship the merchandise back to us. We will provide fee shipping for any faulty workmanship.