This section has information on the Sugimoto Hamono online shopping procedure, terms, Specified Commercial Transactions Law, etc.

SHOPPING GUIDE

Shopping method

1.Select your desired products

Click the "Add to Cart" button on the detailed screen of the desired product. Since the contents of the current cart will be displayed, please check whether there is any mistake in the item and quantity to be purchased.
Click the (+) button to purchase more than one of the same item, or click the (-) button to cancel the item.
Click the "Continue shopping" button if you purchase other items.

※Please do not hesitate to contact us regarding the availability of sold-out products.

2.Member registration · Enter customer information

[First-time user]
Upon agreeing to the personal information protection policy, you will be registered as a new member.
After confirming the contents of your cart, click on the "First-time user" button or "Go to next screen (purchase procedure)" button, and on the "Required items / shipping destination input" screen necessary for shopping, enter the required information. (Please confirm the payment method in "Terms of service".)
After inputting all the required information, click the "Go to next page (confirmation screen)" button.
※ The "password" is stated in the email sent to the customer at the time of initial purchase. Use of this password eliminates the need to input your personal information the next time you shop with us, so please use it.

[Users who have previously purchased from us]
Once you have confirmed the contents of your cart, enter your email address and password, and then click the "Go to next screen (purchase procedure)" button.

3.Confirmation of your order details and payment information

As the final confirmation screen of your order, the entered item, product information, and total amount of payment are displayed. After confirming the displayed information, click the "Apply with the above contents" button if you wish to confirm the order.

4.Checkout completion

Once the purchase procedure is completed, an email confirming your purchase details will be sent to the email address you registered with us.
If you do not receive an email from us, please check that is has not been filtered into your spam filter, and if you have actually not received it, there is the possibility that the address you input might be incorrect, please contact us from the link below.

CONTACTING US

shipping and handling fee will vary depending on each destination and total quantity.

EMS (EMS is the shipping method which managed by Japan Post Service Co., Ltd) Approximate charges (in Japanese yen)

Weight Asia North America Europe South America
~500g 1,400yen 2,000yen 2,200yen 2,400yen
~600g 1,540yen 2,180yen 2,400yen 2,740yen
~700g 1,680yen 2,360yen 2,600yen 3,080yen
~800g 1,820yen 2,540yen 2,800yen 3,420yen
~900g 1,960yen 2,720yen 3,000yen 3,760yen
~1.0kg 2,000yen 2,900yen 3,200yen 4,100yen
~1.25kg 2,400yen 3,300yen 3,650yen 4,900yen
~1.5kg 2,700yen 3,700yen 4,100yen 5,700yen
~1.75kg 3,000yen 4,500yen 5,000yen 7,300yen
~2.0kg 3,300yen 4,500yen 5,000yen 7,300yen
~2.5kg 3,800yen 5,200yen 5,800yen 8,800yen
~3.0kg 4,300yen 5,900yen 6,600yen 10,300yen
~3.5kg 4,800yen 6,600yen 7,400yen 11,800yen
~4.0kg 5,300yen 7,300yen 8,200yen 13,300yen

Credit card or PayPal

We accept the following Credit Cards:
VISA・MASTER・AMERICAN EXPRESS・JCB・NICOS
We accept payments either by credit card or PayPal.
You can make your payment by Credit card through the PayPal site.
Therefore, please click "Go to PayPal" at the bottom right after you complete your order,
otherwise your order will be cancelled.

Return poricy

We are proud of our product and want you to be perfectly satisfied with your purchase,If you are not satisfied for any reason,we will gladly replace or refund your purchase for unused merchandise. Plaese inform us of the details and ship the merchandise back to us. We will provide fee shipping for any faulty workmanship.

Returns and exchanges at the customer's convenience will be accepted within 14 days of delivery. After notifying us, please send us the products with prepaid shipping (return shipping cost is borne by the customer).
Please note that we shall not accept returns or exchanges in the following cases:
· Products that have been used
· Products that have been damaged by the customer
· Products with a name inscription