This FAQ answers questions about sharpening and repair at our stores, name inscription, knife sheathes, and gifts.

FAQ

FAQ

QWill you sharpen my kitchen knife for me?
A

We sharpen Sugimoto’s knives at any time.

■If you visit our store
(For domestic kitchen knives)
If you visit us before 2:00 p.m., we can sharpen your knife in about an hour. In December, we will need about 2 hours.
[Professional knives / Chinese-style kitchen knives]
If you bring your knife in by noon, we will have it ready for you in about 2 hours. (In December, same-day service is not possible.)
However, please note that depending on the condition of the blade, same-day service may not be possible.

■If you send your knife to us
Contact us first, then send your knife to us. After we receive your knife, we will send it back to you on the following business day. If you want us to contact you in advance to let you know the costs involved, please let us know.
We only accept cash on delivery (COD). We will charge for sharpening, postage, and COD charge. Please pay the courier company (Yamato Transport Co., Ltd.). If you want your knife to be returned to you on a specific date and time, please inform us in advance.

QHow much does it cost to sharpen a knife?
A

It depends on the type of knife and its size.

Please let us know the type of knife, its size (the length of its blade), the state of its blade (whether it is nicked, chipped, etc.). Please be aware that the price we will give you is only an estimate. We cannot provide an accurate quote without first seeing the knife itself. Depending on the condition of the knife, additional charges may be required.

QCan you repair damage to the knife's handle?
A

It depends on the state of the knife.

[For a Japanese knife]
If the tang of the blade (the part that fits into the handle) has not deteriorated, then repair is possible. If the tang has deteriorated, repair is not possible because the blade cannot be welded. If we can make repairs, we will require about a month, and the cost will range from about 3,000 yen upwards.
[For a Western knife]
If the tang of the blade (the part that is sandwiched between the halves of the handle) has not deteriorated, then repair is possible. If this part of the blade has deteriorated, repair is not possible because the blade cannot be welded. If we can make repairs, we will require about a month, and the cost will range from about 3,000 yen upwards.
[For a Chinese knife]
We can repair these, but will replace the old handle with a new Sugimoto Hamono handle. The cost of repairs and time required vary depending on the condition of the knife. For details, please contact us.

QI want a knife that is the same as the one that I am using at the moment.
A

If it is a Western knife, look at the back side of the blade (the left side when you hold the knife with the blade pointing downwards). The 4-digit number (or sometime letters and 4 digits) is the product number. If the numbers have worn away or if you have some other type of kitchen knife, please check the following and then contact us.
You can search the product number on the 「PRODUCT SEARCH」 page.

・The type of knife
・Whether it is made of steel that rusts or of rust-resistant steel
・Does the knife have a bolster between the handle and the blade?
・The color of the handle
・The length of the blade

QI want to have a name put on the knife, can you do that for me?
A

Yes, we will do that for free. Please let us know the details when you order the knife.

Since each kanji character is carefully carved by hand, we recommend name inscription in kanji. Inscriptions consisting of alphabetic characters are done by stamping. In the case of western-style kitchen knives, the inscription is done on the bolster (base) part, so only up to 3 characters will fit on one side. Thank you for your understanding.
Please note that name inscriptions are not possible for some knives, such as wagyuto and super french knives.

Please be aware that a knife that you have had inscribed with a name cannot be returned to us for a refund or exchanged for another product.

Name inscription ordering method
Select the product to be inscribed and proceed to the purchase procedure.
In the [Remarks] field at the bottom of the customer information entry page, please enter "Name inscription desired" and the name to be inscribed.
· Name inscription is not possible for some products.
· The name inscription location is determined by the product you choose, and there is a limit on the number of characters that can be inscribed.
· As the characters that will be inscribed are the ones you specify, please be very careful when specifying the name to be inscribed so that it contains no mistakes.
· Please note that the name may be inscribed horizontally when the name inscription is done on the bolster part of the knife.

QI only want to purchase a wooden sheath for my knife. Is this possible?
A

We do not sell sheaths by themselves because each sheath needs to be tailored to fit its knife. We prepare patterns to match all of our products, so our sheaths may be totally mismatched for knives made by other companies. If you wish to purchase a wooden sheath for a Sugimoto knife that you have already bought from us, we will still need to match the sheath exactly to your knife, so we will require you to bring the knife to our shop or courier it to us.

QI want to buy a knife as a gift for someone. Can you help me with that?
A

Please let us know what you would like.

We can send the knife directly to the address that you specify. If you want the gift to have a Japanese noshigami gift label paper, please let us know in advance.

QCan you send knives overseas?
A

Yes, we can. You can place your order via the shopping cart on our website. Check the postage fee and the method of payment on the shopping guide page.

Caution
Some countries may require payment of a customs duty. Please understand that we will not be responsible for the payment of any customs duties.